LEGAL

Refund & Returns Policy

Last updated: August 2026

Aus Print Wear wants you to receive the correct item in good condition. This policy explains how refunds, replacements, and returns are handled.

Change of mind

Because many products may be printed or prepared to order, change-of-mind returns may not be accepted. Please review sizing, product details, and order information carefully before placing your order.

Faulty, damaged, or incorrect items

If your order arrives damaged, faulty, or significantly different from what you ordered, please contact us as soon as possible with your order details and clear photos where relevant. We will review the issue and, where appropriate, provide a replacement, store credit, or refund.

Sizing and product variation

Please check the size guide on the relevant product page before ordering. Minor differences in print placement, garment tone, or sizing tolerance can occur and may not be considered a fault.

Return conditions

Where a return is approved, the item must usually be unworn, unwashed, and in its original condition unless the return relates to a fault or error. We may provide return instructions after reviewing the request.

Refund timing

Approved refunds will be returned to the original payment method. Processing times can vary depending on your payment provider.

Australian Consumer Law

This policy is provided in addition to your rights under Australian Consumer Law. You are entitled to a remedy if a product has a major failure or does not meet applicable consumer guarantees.

How to request help

To request assistance with a refund, replacement, or return, please contact Aus Print Wear through the website and include your order number, a description of the issue, and photos if relevant.